RETURN POLICY

At bijou6, we want you to be completely satisfied with your pearl earring purchase. If for any reason you are not entirely happy with your order, we accept returns and issue refunds in accordance with the terms outlined below.

 

1. RETURN ELIGIBILITY

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of wear, damage, or missing components not caused by our error may not be eligible for a full refund.

 

2. RETURN INSTRUCTIONS & DESIGNATED LOCATION

If you wish to return an item, you must contact our customer service team at service@bijou6.com to initiate the return process. Upon contacting us, you will be provided with the specific return instructions and the address of our designated return location. Please note that customers are responsible for shipping the product back to the designated location unless otherwise specified by our support team.

 

3. REFUNDS

Once your returned item is received and inspected at our designated facility, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your financial institution's processing times.

 

4. LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at service@bijou6.com.

 

5. CONTACT INFORMATION

For any questions regarding our return and refund process, please reach out to us:

Email: service@bijou6.com

Operating Hours: Monday–Friday 9:00 AM–6:00 PM PDT

Effective Date: October 13, 2026

Last Updated: October 13, 2026