FAQ

Welcome to the bijou6 Frequently Asked Questions (FAQ) page. Here, you will find comprehensive answers to common inquiries regarding our products, ordering process, shipping, and return procedures.

 

Q1: What materials are used in bijou6 pearl earrings?

A1: Our earrings feature carefully selected pearls (including high-quality cultured freshwater pearls) paired with durable, skin-friendly metals and sparkling accent stones such as cubic zirconia. Each product page provides detailed material descriptions.

 

Q2: How do I care for my pearl earrings?

A2: Pearls are organic gems and require gentle care. Avoid direct contact with perfumes, hairsprays, cosmetics, and harsh cleaning chemicals. Wipe your pearls gently with a soft, clean cloth after wearing them and store them in a lined jewelry box or pouch.

 

Q3: What are your shipping rates and delivery times?

A3: We offer two primary shipping methods:

- Standard Shipping: $5.99 for orders between $0.00 and $49.00.

- Free Shipping: Automatically applied to orders of $49.00 and above.

- Expedited Shipping: Available for a flat rate of $8.99.

Total delivery time takes approximately 10-20 business days from the date of shipment.

 

Q4: Do you accept returns and refunds?

A4: Yes, we accept returns and refunds. Customers wishing to return an item must send the product back to our designated return location. Please review our Return Policy for complete step-by-step instructions and eligibility criteria.

 

Q5: How can I contact customer support?

A5: You can contact our support team at service@bijou6.com. Our operating hours are Monday through Friday, 9:00 AM to 6:00 PM PDT.

 

Q6: Can I modify or cancel my order after it has been placed?

A6: We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us at service@bijou6.com as soon as possible. Once an order has entered the fulfillment or shipping phase, it can no longer be modified or cancelled, but you may initiate a return upon delivery.

Effective Date: October 13, 2026

Last Updated: October 13, 2026